Privacy Policy

Privacy Policy - A legal disclaimer

Effective Date: 9/23/2025
Last Updated: 9/23/2025

Absolutely Yours Home Care (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the confidentiality of your personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide to us through our website, text communications, forms, and during the course of receiving our care services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, address, phone number, email, date of birth, emergency contact details.
Health Information (PHI): Medical history, care needs, insurance information, diagnoses, and treatment plans, collected and used in compliance with HIPAA.
Website Data: IP address, browser type, device information, cookies, and usage data when you visit our website.
Communication Data: Information you provide through text, email, or contact forms.

2. How We Use Your Information

We use the information collected for purposes such as:

Delivering home care and related services.
Communicating about care plans, appointments, and important updates.
Responding to inquiries and providing customer support.
Meeting legal and regulatory requirements.
Improving our services and website functionality.

3. HIPAA Compliance

As a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), we are committed to protecting your Protected Health Information (PHI). Access to PHI is limited to authorized personnel and is only shared with third parties as needed for your care, billing, or legal requirements — and only with your consent or as permitted by law.

4. How We Protect Your Information

We use administrative, technical, and physical safeguards to protect your information, including:

Secure servers and encrypted storage.
Access controls and staff training on confidentiality.
Regular audits and updates to security protocols.

5. Text Messaging and Email Communication

By providing your phone number or email, you consent to receive communications from Absolutely Yours Home Care. These may include appointment reminders, care updates, important notices, shift cancellations, and staff announcements. Your information will not be sold, shared, or used for marketing purposes. You may opt out at any time by replying “STOP” to text messages or by unsubscribing via email.

6. Sharing Your Information

We do not sell your information. We may share it in the following circumstances:

With authorized personnel involved in your care.
With insurance providers for billing and claims.
As required by law or court order.
With third-party service providers (e.g., IT, billing) who are bound by confidentiality agreements.

7. Your Rights

As a client or staff member, you have the right to:

Access your personal and health information.
Request corrections to your records.
Receive a copy of this Privacy Policy.
Withdraw consent, where applicable.

Requests may be submitted to our Privacy Officer at the contact information below:

Privacy Officer

Absolutely Yours Home Care

6130 Landover Rd.

Email: ayhc00@gmail.com

Phone: (301) 508-9403

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us.